Delhi Police To Hold Thana Divas Public Hearings Twice A Month For Grievance Redressal

The Delhi Police will begin holding "Thana Divas-Jan Sunwai" public hearings twice a month across all police stations in Delhi to give citizens direct access to senior officers and speed up the resolution of public grievances.

Delhi Police Commissioner Satish Golcha issued a circular on June 11 directing all local police stations to organize these public hearing programmes. The sessions are scheduled to take place at least twice every month, preferably on alternate Saturdays, from 10 am to 2 pm.

The initiative aims to strengthen public outreach, enhance the accessibility of police services, and improve accountability. The hearings will serve as an open platform for residents to present complaints, suggestions, and requests for assistance related to policing and public safety.

Senior officers, including Assistant Commissioners of Police (ACPs), Deputy Commissioners of Police (DCPs), Additional Commissioners of Police, and Joint Commissioners of Police, will attend the hearings on a rotational basis. Their presence is intended to facilitate the prompt resolution of complaints and bolster public confidence in the redressal mechanism.

Under the new directives, every police station must maintain records of all grievances received during these public hearings. Any complaints requiring inquiry or verification must be assigned immediately for follow-up action. Supervisory officers will periodically review pending grievances to ensure they are resolved in a timely manner.

The Delhi Police clarified that officers must hear every complainant who attends the Jan Sunwai, regardless of whether their complaint has already been registered on the Integrated Complaint Monitoring System (ICMS). Any complaints received during the sessions will be uploaded to the system afterward.

Police stations have also been instructed to set up assistance desks, provide adequate seating arrangements, and maintain a citizen-friendly environment during the hearings.

According to the circular, delays, negligence, or casual handling of grievances will be viewed seriously. District DCPs have been tasked with closely monitoring the quality and timeliness of the grievance redressal process to ensure strict compliance.

To encourage public participation, the Delhi Police plans to publicise the initiative through police station notice boards, social media platforms, Resident Welfare Associations (RWAs), Market Welfare Associations (MWAs), and beat staff. District police units will also submit fortnightly reports detailing the number of grievances received, resolved, and pending.